Customer Service
As a moving company owner, you should be focused on making money. Every call that comes in, should be a potential client, and every call that goes out, should be a sales call. Any other calls is creating interference and unnecessary noise and, costing you valuable time and money. That is where our superb Customer Service comes in. We handle all your clients’ calls after the sale is complete. They will call us directly as we will have your sales representatives provide your clients with our customer service sheet upon booking their move. We respond to all your clients’ comments, issues, questions, and concerns and accommodate them every step of the way before the move, during the move, and after the move is complete. Our Customer service representatives are equipped to handle any issues that arise out of a move and, they will seek your dispatcher on any questions regarding delivery times. That leaves you ample time to focus on making money. Upon request, we will e-mail you a customer service report on your clients issues and concerns and how it was handled.